Web and Email Hosting
Hosting for websites and email is provided on a shared platform via Heart Internet. This does mean that other company websites (not necessarily managed by me) will be hosted on the same servers.
Website backups are provided on a 30 day rolling basis. (If more regular backups are required see below).
Heart Internet terms can be found here –
https://www.heartinternet.uk/terms/service-level-agreement
Website property, content and ownership:
Content is owned by the company, however, if your site has been built by me, then I will add a link (to open in a new tab) to my site.
If your site has been built by someone else but is still hosted with me, then I will add a link that says ‘site hosted by Able Web Design’.
Upon termination of this agreement, a full backup of your site will be sent over to you, in the form of a zip file.
SEO Services:
Able Web Design SEO services are designed to aid businesses in responding to Google and other search engine changes. The primary goal is to enhance the visibility of businesses by improving their search rankings for relevant keywords and keyword phrases associated with their industry.
No guarantee of results:
While every effort will be made to optimise the search rankings of the client’s website, Able Web Design cannot guarantee specific outcomes. Google and other search engines frequently modify their algorithms and search results, which may affect the effectiveness of SEO efforts. As a result, results may vary and no assurances can be provided regarding the exact ranking or performance of the client’s website.
Client responsibilities:
Clients are responsible for providing accurate and up-to-date information about their business, including relevant keywords and target audience demographics. Additionally, clients must adhere to any recommendations or guidelines provided by Able Web Design to optimise the effectiveness of the SEO services.
Billing
There is no monthly or minimum contract, however, if you wish to decrease or stop the work you must let me know before the 1st of the new month. If you do not, any work already undertaken, will be charged at the normal hourly rate of £30 per hour. You can increase the hours at any time.
Invoices & reports will usually be sent in the last week or 1st week of the calendar month, depending on how that month falls. Payment terms are 14 days after the invoice.
General
Confidentiality and sensitive information
Any proprietary or sensitive information shared between the client and Able Web Design will be treated with the utmost confidentiality. Both parties agree not to disclose confidential information to third parties without prior consent.
Any passwords are stored in the secure encrypted password manager, Lastpass.
Availability and hours of work
I work flexibly and as such, may send emails and updates out of normal business hours. I do not expect you to respond until you are in your normal business hours.
I am not generally available after 6pm on weekdays and at weekends, unless by prior appointment.
Support remit:
It is recommended to keep all plugins and theme files up to date. This is a service I can provide,
There are many reasons why a website may no longer work, for example an update has gone wrong or the site has been hacked – NB – these are just two examples of why a site may stop working, but it is not an exhaustive list.
It is important to keep files and theme files up to date but there are occasions when this can compromise the site.
If my assistance is required in fixing a website, then I will attempt to do so and any work (regardless of outcome) will be charged at £30 per hour.
Sometimes, it is necessary to update the site files because technology has changed – for example, the PHP file requires an update. In this case, work will be charged at my usual hourly rate (£30).
Email Support:
Email is NOT backed up (& NOT covered by the backup of the site). There is a free program for managing email which is called Webmail. Access to this will be provided.
I do not accept any responsibility or liability for the performance, functionality, or any issues arising from the use of third party programs, including, but not limited to Outlook and Live Mail.
However, I am committed to assisting in resolving any related issues. Such assistance will be subject to a service fee of £30 per hour, irrespective of the final outcome.
*Please note that any support for email is as per my support availability and reliance, as below.
Hacked Website:
There is no way to guarantee that a website will never be hacked. So in this case, it may be necessary to employ the services of Wordfence – they are experts in fixing hacked websites, and their costs can be found here: https://www.wordfence.com/products/pricing/
I will bill on your behalf but I will not take a profit from this. I will only cover any costs (for example an international charge, usually less than £1).
Backup/update package –
I do offer a monthly or quarterly backup and update package, where I will fully backup the site and update all the background files. This service is £30 per month or £50 per quarter.
*I accept no responsibility for any 3rd party software updates that cause the site not to work. Any repair work arising from any applied updates is charged at the hourly rate of £30.
Support Availability:
I will strive to provide timely assistance to address any issues you may encounter, however, please be aware that I do not offer 24-hour support. I will make every reasonable effort to resolve any concerns or technical problems you may have during regular business hours, which are Monday to Friday 9am – 5.30pm. This includes any support for email.
Support Reliance:
It’s important to note that my ability to provide support may also be contingent on Heart Internet’s support services, as any infrastructure and services may rely on their resources. Therefore, my support response times and issue resolution timelines may be subject to the availability and response times of Heart Internet’s support team, which is currently Monday to Friday, 9am – 5:30pm. This includes any support for email.
These terms and conditions are correct as at March 2024 – any changes will be updated on this page. It is your responsibility to check if there are any updates.
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